FAQs

Where is Casely located?

Casely is headquartered in Brooklyn, NY.

How long does Casely take to ship?

All orders are processed and shipped within 1-3 business days*, Monday - Friday (excluding holidays). Orders shipped with USPS Ground Advantage typically arrive within 2-8 business days after being shipped.

*During the holiday season, please allow up to 5 business days for your order to be processed

To track an order, click here.

Is Casely legit?

Casely is an online tech-accessories retailer and the only phone case subscription club. We design, create and sell our cases internationally, exclusively at Casely. We are based in Brooklyn, NY, working with artists and content creators all over the world! We donate a portion of each purchase to our charity of the month. We have sold to over 1 million amazing customers and we have 100,000+ five-star reviews.

Are Casely cases protective?

Casely cases are engineered with high-quality (but never bulky!) protective materials. Our cases are primarily made with a hard protective material called polycarbonate. If you are looking for ultimate protection we'd recommend going with our Bold Collection cases. They are military-grade protection up to 8 feet drops.

How to clean Casely cases?

With lighter color front bumpers, discoloration is possible but not common. To clean the case, you will need to remove your phone from the case first. The best way to clean would be to use a disinfectant wipe and gently rub it on the discolored area. It could take some force but it should come off or remove the majority of the discoloration. If that doesn’t remove the discoloration, you can try using a small amount of rubbing alcohol on a paper towel, just enough to dampen the cloth, to clean the discolored area. These two solutions should have your case looking good as new! If neither of these suggestions works to clean the case, please let us know, and we are more than happy to help figure out another solution! You can reach out at help@getcasely.com.