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Casely Warranty FAQ

Name: Vincent’s Flowers | Van Gogh Museum Case
Brand: Van Gogh Museum
SKU: B-VG5QQ-MS
Price: 30.0 USD
Availability: InStock
Rating: 5.0 (1161 reviews)

Last Modified: June 24, 2026

What warranty does Casely provide?

Casely, Inc. (“Casely”) warrants that products purchased from getcasely.com will be free from defects in manufacturing, materials, and workmanship under normal use and service for the duration of the Warranty Period. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For the full legal terms of our warranty, please refer to Section 10 of our Terms of Sale. In the event of any conflict between this FAQ and the Terms of Sale, the Terms of Sale will control.

How long does the warranty last?

The warranty lasts for one (1) year from the original date of purchase from getcasely.com. This applies to all Casely product collections.

If we repair or replace your product under warranty, the replacement or repaired product is covered only for the remainder of your original Warranty Period — the period does not restart.

Who is covered by the warranty?

The warranty extends only to the original purchaser of the product from getcasely.com. It does not extend to any subsequent owner or transferee of the product.

What is NOT covered by the warranty?

The warranty does not cover damage due to:

Transportation or storage
Improper use or failure to follow product instructions
Normal wear and tear
Cosmetic damage (such as scratches, dents, or broken plastic), unless caused by a defect in manufacturing, materials, or workmanship
Excess moisture, insects, power surges, or connection to improper voltage
Unauthorized repair, alteration, or modification
Loss of or damage to stored data
Use with non-Casely products
Inadequate packing or shipping procedures
Products requiring modification to operate in a country other than the one for which they were designed
External causes such as accidents, abuse, fire, lightning, earthquake, or other events beyond our reasonable control

What will Casely do if my product is defective?

If your product has a covered defect during the Warranty Period, we will, at our sole discretion, repair or replace the product (or the defective part) free of charge using new or refurbished replacement parts or products of the same or similar style, depending on availability. “Refurbished” means a product or part that has been substantially returned to its original specifications.

We will make every effort to replace Limited Edition, Specialty, or discontinued products, but we cannot guarantee their availability. If an identical replacement is not available, we will replace it with an equivalent model. Replacement with the same color cannot be guaranteed.

We will also pay for shipping and handling to return the repaired or replacement product to you.

How do I submit a warranty claim?

You can submit a warranty claim by emailing us at help@getcasely.com. Claims must be submitted no later than sixty (60) days after the expiration of your Warranty Period.

We may ask you to send us a photograph of your product to validate the claim, and in some cases, we may ask you to return the product to us for inspection. Casely reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

Are there any limitations I should know about?

Repair and replacement as described above are your sole and exclusive remedies under this warranty.
Our total liability (including the liability of our distributors and suppliers) will not exceed the amount you actually paid for the defective product.
We are not liable for any consequential, incidental, special, exemplary, or punitive damages.
We are not liable for any damage to your electronic devices or other personal property contained inside or outside our products (including laptops, smartphones, and other handheld devices) or any loss of data on those devices.
Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

What if I have a dispute about my warranty claim?

If you believe we have not met our obligations under this warranty, please refer to the dispute resolution procedures in our Terms of Sale.

Go to Product Warranty Page

Classic + MagSafe® Features

Bold + MagSafe® Classic + MagSafe® Bold Flex + MagSafe® Classic Bold

Slim + Fashionable

Lightweight ProtectionOur slimmest case for everyday wear

Screen + Camera Protection

1mm Raised LipProtect your phone screen from surface drops

Accessory Compatibility

Built-in MagSafe MagnetCompatible with MagSafe accessories & wireless chargers

Flexible, Hard Shell

360° Edge ProtectionEngineered with a hard polycarbonate material, providing 360° coverage for your iPhone

Ports + Buttons

Precise CutoutsExact cutouts keep out grime without obstructing access or sound

Classic Features

Bold + MagSafe® Classic + MagSafe® Bold Flex + MagSafe® Classic Bold

Slim + Fashionable

Lightweight ProtectionOur slimmest case for everyday wear

Screen + Camera Protection

1mm Raised LipProtect your phone screen from surface drops

Accessory Compatibility

Wireless ChargingAll Classic cases are wireless charging compatible.

Flexible, Hard Shell

360° Edge ProtectionEngineered with a hard polycarbonate material, providing 360° coverage for your iPhone

Ports + Buttons

Precise CutoutsExact cutouts keep out grime without obstructing access or sound

Bold + MagSafe® Features

Bold + MagSafe® Classic + MagSafe® Bold Flex + MagSafe® Classic Bold

Military-Grade Protection

A Case Built for the BoldUltra-protective: Built for your boldest behavior

Accessory Compatibility

Built-in MagSafe MagnetCompatible with MagSafe accessories & wireless chargers

8ft Drop Protection

Shock-Absorbing Air PocketsOur air pocket technology cushions your phone from drops of up to 8ft

Slip-Resistant

Textured Side GripsHelp keep your phone firmly in hand

Screen + Camera Protection

3mm Ultra-Raised LipProtect your screen & camera from surface drops

Ports + Buttons

Deep CutoutsKeep out grime without obstructing access or sound

Bold Flex + MagSafe® Features

Bold + MagSafe® Classic + MagSafe® Bold Flex + MagSafe® Classic Bold

Military-Grade Protection

A Case Built for the BoldUltra-protective: Built for your boldest behavior

Accessory Compatibility

Built-in MagSafe MagnetCompatible with MagSafe accessories & wireless chargers

5ft Drop Protection

Shock-Absorbing Air PocketsOur air pocket technology cushions your phone from drops of up to 5ft

Slip-Resistant

Textured Side GripsHelp keep your phone firmly in hand

Screen + Camera Protection

3mm Ultra-Raised LipProtect your screen & camera from surface drops

Double Duty

Dual-Layer ProtectionEngineered with a Two-Piece Semi-Flexible Interior + Hard Shell Exterior

Bold Features

Bold + MagSafe® Classic + MagSafe® Bold Flex + MagSafe® Classic Bold

Military-Grade Protection

A Case Built for the BoldUltra-protective: Built for your boldest behavior

Accessory Compatibility

Wireless ChargingAll Bold cases are wireless charging compatible

8ft Drop Protection

Shock-Absorbing Air PocketsOur air pocket technology cushions your phone from drops of up to 8ft

Slip-Resistant

Textured Side GripsHelp keep your phone firmly in hand

Screen + Camera Protection

3mm Ultra-Raised LipProtect your screen & camera from surface drops

Ports + Buttons

Deep CutoutsKeep out grime without obstructing access or sound

This limited edition collection celebrates the prolific life of Vincent van Gogh and his timeless collection. Shop the collection & hold a masterpiece in your hands.

Shop All Van Gogh

#EveryCaseCounts

Your purchase makes a difference. For every case purchased, 5% of net sales are donated to our charity-of-the-month.

This month, your purchase supports The Jed Foundation.

Learn More

Customers Also Bought

Overall rating: 4.9750214 / 5 from 1161 reviews.

AI Generated Review Summary

This limited edition phone case from Casely, in collaboration with the Van Gogh Museum, offers excellent protection and a unique artistic appeal. Customers appreciate its beautiful and vibrant colors, sturdy fit, and quick delivery. The design, featuring flowers from Van Gogh's famous works, is praised for its beauty and quality.

Summary topics

Protection (6%): Customers loved the phone case for their phone, praising its excellent protection and unique artistic appeal.
Print Quality (3%): It was reported by customers that the print on this case is beautiful, unique, and worth the money.
Pattern Design (3%): Customers expressed appreciation for the cute and beautiful pattern, with multiple reviews mentioning their love for it.
Fit (7%): Customers raved that the case fits perfectly and is made of sturdy materials. (8 out of 20 reviews)
Color (10%): Customers expressed appreciation for the beautiful and vibrant colors, with multiple reviews mentioning their love for the colors.

Review topics: [colors, quality, design, issues, looks, protection, pattern, feels, customer service, material, grip, case, style, packaging, texture, phone, buttons, size, finish, shipping, durability, details, plastic, fits, beauty, weight, solution, print, construction, edges].

Review highlights

"The vibrant colors and quality is top notch and most importantly it protects my phone." — Adriana M.
"The colors are great feels great and looks great!!" — Grace
"The print is absolutely gorgeous, I love all the flowers and colors and the quality is amazing." — Francia L.

Reviews

SUPER cute case, BOLD version

"SUPER cute case, BOLD version came with a special Vincent Van Gogh sticker too. Super kind and fantastic customer service! Definitely recommend Casely for quality, durability and super good shipping!"

— Abigail M. (5/5)

4 year review from a clutz

"Amazing phone case I drop my phone almost weekly due to being clumsy lol I've had this specific case for going on 3 years and the photos do it justice, no color fading, only superficial scratches. Now this Van gogh design is my favorite and the only case ive had ive actually repurchased this one three times now (phone was stolen, and another was lost in a lake r. i. p) i love it and it always gets compliments!!! I’ve been through many other name brand cases but casely- i can only attest to the bold series- is by far the toughest, most stylish brand of phone cases available. Ill always recommend to anyone and ill likely be a lifelong customer <3"

— Mc (5/5)

I am a Van Gogh

"I am a Van Gogh fan so, this is a perfect case for me. I would love a Starry Night one! Great durability. The one downfall is I had to add a MagSafe ring and that takes away from the beauty of the case!"

— Heather C. (4/5)

4 year review 11/10 for clumsy people

"11/10!! Would buy again and again and I have! I purchased this phone case about 4 years ago, and have been through two phones since then, lost one to a lake and one to a thief, but for every phone I’ve repurchased this gorgeous Van Gogh case three times. The one I'm on now i purchased in April 2024 and yet it still has no color fading on the design only superficial minor scratches. I recommend casely to every single person that asks me about the case as I get lots of compliments and questions about it especially after having it for 4 years. I recommend only the bold series as they offer the best protection without compromising the aesthetic or design at all. Ive been through almost all brands of phone cases too and i am easily the most clumsy person to exist, i drop my phone almost weekly this review is a true testament to the toughness and cuteness of this case! Seriously I love this case and brand and will be a lifelong customer as far as I'm concerned."

— Lol (5/5)

Rugged beauty

"This case is gorgeous, but it's also sturdy and protects your screen with a raised edge."

— Melissa P. (5/5)

Just as described. I love this case!

"Easy to put on my phone. I love that phone now is a showcase of Van Gogh’s art."

— Cathy B. (5/5)

I love this phone case!

"I love this phone case! It is beautiful and very durable and easy to assemble."

— Melanie W. (5/5)

Goes well with 17 pro orange

"This case goes well with my iPhone 17 pro orange phone. I’m happy with my purchase"

— Amy K. (5/5)

5 stars!

"Very pretty colors, and so far the case has held up very well! I've had it on my phone for about 3 months, alternating every few months with another Casely case. They are cute and durable!"

— Morgan (5/5)

Second case purchased!

"Second case I bought because of my granddaughter's encouragement. Love it as much as the first one I got through Casely. Will be interchanging the cases as the mood hits. Thanks for the beautiful products!"

— Lisa T. (5/5)

Q&A

I love the cases I’ve seen. Are there any that are made to help me grip them? I’m bad for dropping my phone. It slips right through my fingers.: Hey Linda! Thanks for the questions! We'd recommend choosing a case from our Bold or Bold + MagSafe colletion as it will have a side grip that will definitely help with that!
Are the classic phone cases mag safe?: Hey Priscilla! Thanks for the inquiry! Yes, some of them do! The ones that supports MagSafe will be listed as Classic + MagSafe. If it doesn't have "+ MagSafe" at the end, then it won't support MagSafe.
The colors in the facebook ad version of this case seems much brighter than your website. Which is accurate?: Hey! You can see the pictures on our website for reference. However, there might be a slight difference between what you see digitally and the case physically :)
When will this phone case be available in other in the iPhone 12 size? I would love to purchase one for my phone.: We do not have the exact restocking date at the moment, but, you can sign up for our email blast that will alert you when it arrives back in stock. To sign up, go to the design you would like to receive on our website. Select the phone size and collection type. Hit the white 'NOTIFY ME WHEN AVAILABLE' button and enter your email there! You will receive an email notification as soon as this case is available. If you have any questions along the way, please let us know ◡̈
Will this case be made for the iPhone SE 2022?: Thanks so much for reaching out! We currently do not have any plans on adding this, but I will send this over to our product design team to see if this is something we can manufacture in the future. We always appreciate any feedback our customers have! Thanks so much and have a wonderful day :)

About the Vincent’s Flowers | Van Gogh Museum Case

The Van Gogh Museum celebrates its 50th birthday in 2023! To help commemorate this golden anniversary, we at Casely, an official partner of the Van Gogh Museum, are releasing this NEW limited edition case. The beautiful design features flowers from some of the most famous works Vincent van Gogh painted throughout his life.

Every purchase of a Casely x Van Gogh Museum product contributes to maintaining the Van Gogh Museum's activities, during its celebrations this year and beyond! This case is offered in both the Bold and Classic collections and can be purchased for all iPhones XR and up.

The Van Gogh Museum® celebrates their 50th anniversary in 2023. This Casely × Van Gogh Museum Phone Case pays tribute to the museum's historic milestone and the prolific life and work of Vincent van Gogh.

Please note: Our Bold Flex (+ MagSafe®) and Essential (+ MagSafe®) cases are made to order. Due to the unique printing process and materials, there may be a slight variation in how the colors appear compared to the digital product photos. In addition, differences in screen resolution, brightness, and other settings may cause colors to look a little different in person. These small variations are completely normal and are part of what makes your case one of a kind.

Available for iPhone 18 Pro Max, iPhone 18 Pro, iPhone 17 Pro Max, iPhone 17 Pro, iPhone 17 Air, iPhone 17, iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16 Plus, iPhone 16, iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15, iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14, iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 12 Pro, iPhone 12, iPhone Duo, iPhone 17e, iPhone 16e, iPhone 13 Mini, iPhone 12 Pro Max, iPhone 12 Mini, Galaxy S26 Ultra, Galaxy S26 Plus, Galaxy S26, Galaxy S25 Ultra, Galaxy S25 Plus, Galaxy S25, iPhone 11 Pro Max, iPhone 11

Case Type	Bold most popular	Bold Flex	Classic
Protection	high	high	moderate
weight	medium	medium	light
material	Non-Flexible TPU Plastic	Semi-Flexible Two-Piece TPU	Flexible TPU Plastic
finish	Matte	Matte	Glossy
Raised front lip protection	3mm	3mm	1mm
Military-Grade Drop protection	8 Feet	5 Feet
magSafe option Available?
wireless charging
precise cutouts
sustainably made
1-year warranty
gives back to charity
shock absorption Air Pockets
Slip Resistant Side Grip
camera protection

	Biodegradable & Compostable Packaging: All new products as of Fall 2021 will be packaged in our brand new FSC-certified biodegradable & compostable packaging
	Recycled Material: All cases are manufactured from 50% recycled TPU materials
	Non-Toxic Chemicals: All cases are printed with dyes thats are non-hazardous, non-toxic, and eco-friendly.
	Casely has donated $101,005.21 (& counting!) to environmental causes and organizations through our #EveryCaseCounts initiative Learn more ➔

	Biodegradable & Compostable Packaging: All new products as of Fall 2021 will be packaged in our brand new FSC-certified biodegradable & compostable packaging
	Recycled Material: All cases are manufactured from 50% recycled TPU materials
	Non-Toxic Chemicals: All cases are printed with dyes thats are non-hazardous, non-toxic, and eco-friendly.
	Casely has donated $101,005.21 (& counting!) to environmental causes and organizations through our #EveryCaseCounts initiative Learn more ➔

Solar Energy Morocco
	Clean Drinking Water Kono, Sierra Leone
Regional Tree Planting Germany + International
	Wind Energy Brazil

Vincent’s Flowers Van Gogh Museum Case

Which Case is Right for You?

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Returns

Classic + MagSafe® Specs

Classic Specs

Bold + MagSafe® Specs

Bold Flex + MagSafe® Specs

Bold Specs

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Our steps in detail

1. Calculate carbon emissions

2. Avoid and reduce emissions

3. Carbon offset

4. Create transparency

Our carbon offset project

buy it together

Why shop with us?

5% of net sales donated to charity

Eco-Friendly Packaging + Carbon Neutral Company

1 Year Product Warranty

Fast Shipping + Easy Returns

Casely Warranty FAQ

What warranty does Casely provide?

How long does the warranty last?

Who is covered by the warranty?

What is NOT covered by the warranty?

What will Casely do if my product is defective?

How do I submit a warranty claim?

Are there any limitations I should know about?

What if I have a dispute about my warranty claim?

Classic + MagSafe® Features

Classic Features

Bold + MagSafe® Features

Bold Flex + MagSafe® Features

Bold Features

#EveryCaseCounts

Customers Also Bought

AI Generated Review Summary

Summary topics

Review highlights

Reviews

SUPER cute case, BOLD version

4 year review from a clutz

I am a Van Gogh

4 year review 11/10 for clumsy people

Rugged beauty

Just as described. I love this case!

I love this phone case!

Goes well with 17 pro orange

5 stars!

Second case purchased!

Q&A

About the Vincent’s Flowers | Van Gogh Museum Case

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