What is Casely replacing my product with?
Consumers will receive a free replacement product. In addition, consumers may elect to receive a $60 Casely gift card as an alternative option.
Why is this product being recalled?
The lithium-ion battery can overheat and catch fire, posing a risk of serious injury from a burn or fire hazard.
Why is there a reannouncement on this product?
The recall is being reannounced to help reach additional consumers and ensure all affected units are identified and removed from use. We are continuing to prioritize consumer awareness and participation to support the overall effectiveness of the recall.
Have there been any incidents or injuries with the product?
Yes. We have received reports of incidents, including injuries, associated with the product. Consumers should immediately stop using the product and participate in the recall.
What should I do with the Power Pod?
Please stop using the device immediately. Follow the step above to submit your claim and then dispose of it in accordance with your local regulations for recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.
Can I get a refund instead of a replacement?
At this time, we are offering either a gift card of equal value or a product replacement as part of this recall.
How do I return my recalled product?
You do not need to physically return your Power Pod, but you will need to dispose of it in accordance with your local regulations for the disposal of recalled lithium-ion batteries. Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don’t, contact your municipality for further guidance.
Do I need a purchase receipt if I bought it at Amazon?
No. Proof of purchase is not required to participate in this recall. You will be asked to submit photos of your Power Pod to confirm eligibility.
Is there a deadline for returning the recalled product?
No, we encourage customers to submit their product recall claim as soon as possible, but recalls have an indefinite timeline.
How long will it take to receive my replacement?
Once we’ve received and confirmed your information, your selected remedy will be processed. Replacement Power Pods are expected to ship within approximately 2–4 weeks. Any applicable promotional gift card will be delivered electronically after claim processing. Replacement colors available for this recall program are limited to select colors and designs.
What if I no longer have the physical product?
If the product is no longer available, please contact our support team with any available details regarding your claim. Our team will review the information provided and assist you accordingly. If the product is currently in the possession of another individual, please notify them of the recall and direct them to participate.
Are you recalling other products?
No. This recall applies only to certain Power Pod (Model E33A) units.
I received my Power Pod as a gift. Should I also participate in the recall?
Yes. Even if you received the product as a gift, we encourage you to take part in the recall and dispose of the battery safely.
What if I sold or gifted the Power Pod to someone else? Should I notify them about the recall?
If you sold or gifted a Power Pod to someone, Casely would greatly appreciate it if you would send them a message to notify them of the recall and direct them to participate in the recall by visiting this page.
My Power Pod seems fine. Do I need to participate in the recall?
We’re glad your Power Pod has been working well. However, out of caution, we’re asking all customers with a qualifying unit to participate in the recall to ensure everyone’s safety.
What if I bought the Power Pod from somewhere besides getcasely.com or Amazon?
If you purchased it from another retailer:
- Select “Other” on the recall form and enter the store name
- Upload clear photos of the product
- Follow disposal instructions once your claim is submitted
Are the replacement Power Pods safe?
Yes! The replacement Power Pods (Model: PP240) are UL-certified and incorporate updated safety features.
To learn more about our Recall process, please see below:
Recall FAQs
